Privacy Policy

Pelsis Apps Privacy Policy (16/10/2023)

This Privacy Policy explains how we collect, use, and share your personal information when you use our app, Pelsis Digital. We are committed to protecting your privacy and will only use your personal information in accordance with this Privacy Policy.

The data controller for this app is:
Pelsis Ltd, Grimbald Crag Close, Knaresborough, UK. HG5 8PJ.
Email address:

What information do we collect?

Pelsis Digital App only collects the data necessary for the app’s intended purpose. Pelsis Digital App does not passively collect any users personal or sensitive data in the background.

We collect the following types of information from you:
· Personal information: This includes information that you provide to us directly, such as your name, email address, and contact information.
· Usage data: This includes information about how you use our app, such as the features you use, the pages you visit, and the searches you perform.
· Device information: This includes information about your device, such as the type of device, operating system, and IP address.
· Digital Device: This includes device name, installation notes and device location.

How do we use your information?

We use your information to:
· Help you with our products or your account. For example, we may use your information to set up your account, to help you use our platforms or products, and to respond to any issues or questions you have.
· Help provide and improve the platforms and our products. This includes to help us to fix, plan, or maintain our digital products, to upgrade, optimise, personalise or improve our platforms, to understand our users, and to research and develop our products (including through our use of analytics and aggregated insights).
· Create and publish aggregated and anonymous insights about our products, platforms and users. For example, we may publish aggregated location data
on a map showing the approximate location of digital products and the effectiveness or success of the products. This data will not include any personal information.
· Comply with law, protect our users and exercise our rights. This may include using your personal information to help us comply with applicable laws, to prevent fraud, security intrusions or misuse of our platforms, to protect our users, and to exercise and enforce our contractual or other legal rights.
· Communicate with you about our app and its features.

How do we share your information?

We may share your information with the following third parties:
· Service providers: We may share your information with third-party service providers who help us to operate and improve our app.

How do we store and protect your information?

We care about the security of your personal information and will take reasonable steps to keep your personal information safe. In particular:
· Secure Storage: Data is stored securely and only accessible via authorized roles and users who have been approved. Regular internal access reauthorization is required to maintain security. All user data is stored and secured with Auth0. Password clear text is never stored; Password resets occur transparently with Auth0.
· Encryption: All data between the mobile application and servers is end-to-end secured using industry standard HTTP(s) over TLS.
· Access Control: Pelsis Digital implements strict access controls. Only authorized personnel have access to sensitive data as above.
· Data Retention Policy: Data is retained indefinitely for the purpose of improving the product. User related data is removed within 30 days of a request to remove.
· Data Portability: Users are allowed to request or remove their account and related personal information with a request to Pelsis whereby the request will be fulfilled within 30 days.
· Regular Audits and Monitoring: Active monitoring and alerting is in place to protect and notify breaches in policies. Scheduled audits of granted access and associated roles are executed quarterly.

Additional information:

Information you provide is visible to others within your organisation with admin access.
Other data is visible in the App (though not manually entered by the user, it is generated by the software on the device and from the cloud service):
· E-mail address of last service operator.
· Number of insects counted by device

Your choices

You have the following choices regarding your personal information:
· You can request to access, correct, or delete your personal information by contacting us at

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any changes, we will post them on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us at